Frequently Asked Questions

Where can I purchase a single game ticket to a Taipans home game?

Single game tickets to any Taipans home games can be purchased online at

https://tickets.taipans.com/

Or by visiting Taipans HQ at 127 Anderson or by calling 07 4041 3000

Please note that tickets cannot be purchased in person at the venue.

How do I access my tickets after I have purchased them? 

Once you complete your purchase, you will see a link to download mobile tickets or transfer tickets on the order confirmation page. You will receive two emails:

  1. An order confirmation email with a link to your order confirmation page where you can download all of your tickets at once.
  2. A ticket delivery email with links to download individual ticket

 

Is there another way to access my tickets instead of clicking on each ticket on my email?

  1. You can access all of your tickets on your booking by clicking on the first ticket.
  2. Then in the top right corner click on the sign-in option.
  3. If you have already registered your email you will just need to sign in.
  4. If not, you will need to click on the “Register for Free” option and complete the required fields. An email will then ask for you to verify your account then you should be able to log in.
  5. Once you are logged in click on your name in the top right then click on Tickets. All tickets purchased are stored here.

 

I can’t find my confirmation or ticket delivery email is there another way to access my tickets?

  1. To access your e-ticket you will need to log into your Taipans Tickets account by clicking on the sign-in button then entering your registered email address and then your password.
  2. If you have forgotten your password, you will need to reset it via the link when you log in.
  3. If you have not set up your account before you will have to select the “Register for Free” option and complete the required fields.
  4. Once you have registered make sure to check your email inbox to verify your account before logging back in.

 

How do I download my tickets on my mobile?

  1. Select the event you’re attending to view your tickets. Note: All season tickets will appear as a single event tile and can be stored as one pass per seat
  2. After selecting an event, you can view and manage additional tickets by scrolling from right to left.
  3. Choose “Add to Wallet” on the ticket(s) you want to store.
  4. Tap “Add” in the top right corner to securely store your ticket in your mobile wallet.
  5. All mobile tickets will show a QR code for scanning.

 

How can I print my tickets at home?

  1. Tickets can be printed at home by clicking the Download E-ticket option once you have selected the event.
  2. From there, a PDF version will load for you to then print. This will only be for that single seat.
  3. You will need to scroll through each seat to be able to print one at a time.

If there is no option to select Download E-ticket you will need to personalize it with a name first then the option to Download should appear.

Please contact Taipans HQ if you have any issues.

How can I transfer my tickets?

Tickets can be transferred by following the instructions below.

  1. Select “Transfer” on the event you would like to transfer. Note: All season tickets will appear as a single event tile. Multiple seats and games can be easily transferred at once with the following steps.
  2. Select the seat(s) you want to transfer and tap “Proceed.”
  3. Select the game(s) you want to transfer.
  4. Enter the email address of the person to whom you would like to transfer ticket(s).
  5. Tap “Submit” to initiate the transfer.*

*Once your transfer has been sent, the recipient will receive an email with a link to accept the transfer. They will not be required to create an account but will have 72 hours to accept the transfer. You may cancel the transfer at any time until it is accepted.

What happens if I am unable to attend can I return my tickets and get a refund?

Tickets may not be refunded or returned after purchase except where permitted by law or the organisation responsible for the event. Requests for cancellations and refunds may only be considered in exceptional circumstances by emailing tickets@taipans.com

Tickets can be transferred to another person by following the instructions from the questions below.  

 

I am having issues with selecting tickets using the Family of 4 ticket type.

When you select your 1st seat and select the Family of 4 ticket type you must select the same ticket type 3 more times to allow you to proceed.   

Please note a max of 8 seats are valid for the Family of 4 ticket type.  

How do I purchase accessible seating?

For accessible seating, you will need to contact Taipans HQ on 07 4041 3000 or email tickets@taipans.com