Terms & Conditions

Single Game Tickets

 

Purchasing Single Game Tickets

  1. Single game tickets can be purchased online at taipans.com, by visiting Taipans HQ on Anderson Street or by calling 07 4041 3000.
  2. Single-game tickets cannot be purchased in person at the Cairns Convention Centre,

 

Booking/Services Fees

  1. Tickets purchased for a single game will incur a $5.95 booking fee per transaction.

 

Exchanges or Refunds

  1. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. If a refund is made, Taipans may, to the extent permitted by law, retain any fee it has charged.
  2. Exchange or refund must be requested in writing by email prior to the event and can only be performed at Taipans HQ, Anderson Street. No exchanges or refunds are available at the venue.

 

Ticket Upgrades or Change of Seating

  1. Ticket upgrades to a higher seating category can be done by selecting the option on your mobile tickets or by contacting Taipans HQ.
  2. No seat upgrades can be performed at the venue.

 

Transferring Tickets

  1. Transferring a ticket can be done by selecting the option on your mobile ticket or by logging into your ticketing account. 
  2. Once a ticket transfer has been sent, the recipient will have 72 hours to accept the transfer. If not accepted within the 72 hours, the ticket will remain with the original patron.  
  3. The recipient does not require a ticketing account to be able to use the tickets.
  4. Ticket transfers can be cancelled at any time until it is accepted.

 

Resale of tickets & scalping

  1. Tickets may not, without the prior written consent of Cairns Taipans, be resold or offered for resale at a premium (including via online auction or other unauthorised resale sites) or used for advertising, promotion, or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund, and the ticket holder of the ticket may be refused admission. Cairns Taipans will use reasonable efforts to notify you of such action.
  2. SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

 

Classifications and Concessions

Concession

  • Where concessions apply, the customer must present a valid identification card when purchasing tickets at a discounted rate as proof of eligibility.  This includes all special offers and membership discounts. Examples of concession cards are Pension/Seniors, Centrelink, Disability and Companion cards.

Students

  • Where student discounts apply, the customer must present a valid identification card as proof of eligibility when purchasing tickets at a discounted rate. This includes all special offers and membership discounts. Examples of students are university students and TAFE students.

Child

  • A child is classified as anyone from the age of 3-17 inclusive as of the date of the event.
  • A child membership is classified as anyone from the age of 3-17 inclusive from the start of that season.
  • A ticket is not required for anyone under the age of three as long as they are sitting on an adult’s lap.
  • Children under the age of 12 must always be under the direct supervision of an adult.

Family

  • A family ticket consists of 2 Adults and 2 Children between the ages of 3-17.
  • Any additional tickets to be purchased with a family will need to pay the full price of an Adult or Child’s ticket.

Companion Card Holders

  • The Cairns Taipans will honour all Companion Cards where a copy of the card is provided to the club. Companion Card holders must contact the club directly to purchase a membership
 

Accessible Seating

  1. Each Taipans ticketed event will have an allocation of accessible seats.
  2. Accessible seating is available to persons requiring a wheelchair space or enhanced amenity seating
  3. Patrons with a Companion card are entitled to one ticket free of charge for their carer.
  4. Taipans reserve the right to limit the number of tickets purchased adjacent to the accessible seat.
  5. Taipans will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seat, however, this may not always be possible, subject to availability.
  6. If a person is found not to be entitled to hold an accessible seating ticket, that person may be required to:
    1. Move to a different seat if one is available and pay the cost of the difference; or
    2. If no alternative seat is available, you may be requested to leave the venue.
  7. To ensure that accessible seats are appropriately allocated, accessible tickets will only be available for purchase at Taipans HQ during office hours. Game Day office hours are from 9 am to 12 pm.

 

Game Day

  1. Game dates and times may vary from the date/time originally advertised due to television coverage or due to health protocols. The Taipans will use email, social media, and the website to advise of any changes, however, it is each member’s responsibility to check dates and start times for home games prior to each home match.
  2. For each game, the concourse of the convention centre will open 1 hour and 30 minutes prior to tip-off time, with the door to the court opening 45 minutes before tip-off.
  3. Bag checks will be implemented by Cairns Convention Centre Security upon entry. Patrons are encouraged to avoid bringing a bag to home games to ensure easy and fast access to games.
  4. Each spectator attending the match must present their game ticket, printed or digital, to be scanned by ticketing staff upon entry. For any issues with game day tickets, please see the Taipans Staff at the Box Office. Ushers will be available to direct you to your seats if required.
  5. Please notify your nearest usher if you can’t find your seats. If you experience any issues with your tickets, i.e. someone else with the same tickets, etc., please speak to your nearest usher. If they are unable to help, you may be directed to the box office so that we can address the issue.
  6. If you encounter any anti-social behaviour, please talk to your nearest security guard first. If you can’t find a security guard nearby, please speak to an usher and/or a Cairns Taipans staff member.
  7. If you are not satisfied with how your issues or complaints were handled on game night, please email tickets@taipans.com.
    NB: While we will always endeavour to help solve any issues experienced by our members, if you do not approach staff as suggested above, Taipans may not be able to remedy your complaint after the game.
  8. Any additional single-game tickets can only be purchased online or over the phone prior to game day. Tickets cannot be purchased at the venue.
  9. Upgrades or changes to your seats cannot be performed at the Cairns Convention Centre on game day. You will need to contact Taipans HQ to make the change at least a day before game day.

 

Gift Vouchers

  1. Can only be purchased online via the ticketing website. tickets.taipans.com
  2. Gift vouchers are only valid for the amount listed on the voucher and cannot be transferred, substituted, or exchanged for cash.
  3. Under the Australian Consumer Law, the expiry date for gift vouchers is 3 years from the purchase date. The expiry date will be clearly displayed on the voucher.
  4. Gift vouchers are only valid for ticketing or membership purchases.
  5. A voucher can only be redeemed online at tickets.taipans.com or at Taipans HQ
  6. Upon checkout, you will receive an email with an individual link for each gift voucher purchased. Gift vouchers are printable, can be personalised, and include a unique voucher code for redemption.

Confidentially & Privacy

  1. We will keep your account and other financial institution details confidential. However, we may disclose these details:
    1. If you consent in writing, or
    2. To the extent required by law; or
    3. For this Agreement, for example, about a payment dispute.
  2. Cairns Taipans is careful to protect the privacy of any personal information you supply. Cairns Taipans complies with the Privacy Act 1988 (Cth) and will only use your information for the express purposes contained in this Agreement.
  3. To see the NBL’s privacy policy, which Cairns Taipans abides by, please contact the NBL or click here.

 

Right to amend Terms and Conditions

  1. Cairns Taipans reserves the right to amend these Terms and Conditions from time to time in its absolute discretion, including, but not limited to, creating additional membership categories. Members will be notified within 14 days of any change to these Terms and Conditions.
  2. For further information, please contact the Taipans HQ on 07 4041 3000 or info@taipans.com

 

Fan Code of Conduct

The Cairns Taipans are committed to creating and maintaining a safe, enjoyable, family-friendly environment for all club members and spectators.

The fan code of conduct applies to all attendees at Cairns Taipans events.

All patrons are encouraged to respect the rights of others by displaying proper etiquette.

Patrons must not act inappropriately at Cairns Taipans events, including (but not limited to) non-practice of the following:

  • Foul, obscene, or abusive language or actions
  • Fighting
  • Interfering with the progress of the game, going onto the court or throwing any object onto the court or into the crowd
  • Unruly or careless behaviour
  • A level of intoxication that creates a disruption to the patrons around you
  • Indecent exposure
  • Smoking within the venue
  • Interrupting the experience for other patrons, including obstructing views or misuse of props
  • Cameras, audio, and video recorders are not to be permitted.

Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour in its sole discretion.

All patrons shall ensure that there is no discrimination in any form against any person because of race, gender, religion, or national or ethnic origin.

Management reserves the right to remove patrons from the venue who do not comply with the code of conduct.

A patron must not engage in courtsiding or the transmission of match data in any format, including the services performed by data scouts, data journalists, data commentators, etc without the express written consent of Basketball Australia. Any person suspected of engaging in this conduct will be asked to leave the venue immediately and have their personal information submitted to Basketball Australia and the NBL. For more information, please refer to Basketball Australia’s Courtsiding Policy (http://australia.basketball/integrity).

Patrons attending Cairns Taipans events held at the Cairns Convention Centre must also comply with the Cairns Convention Centre Conditions of Entry.

Patrons attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards

Cairns Taipans reserves the right to amend this Fan Code of Conduct from time to time in its absolute discretion.

Cairns Convention Centre Conditions of Entry

The Taipans and the Cairns Convention Centre reserve the right to eject patrons from the Cairns Convention Centre property if deemed to be behaving in an unruly manner at any home matches. 

Patrons will be ejected immediately if any objects are thrown inside the basketball venue, on the playing court or on the Cairns Convention Centre premises.  This is to ensure the safety of the players and other patrons at home matches.

Patrons will also be ejected immediately or refused entry if their game ticket is not produced upon request by Cairns Convention Centre staff or Cairns Taipans ushers.

By entering the Centre, a person consents to the following General Conditions of Entry which are applicable to all visitors, delegates, patrons and guests attending the Centre.  The Centre has the right to refuse entry or remove any persons who do not comply with entry requirements.  

Entry to Cairns Convention Centre is subject to the following terms: 

DEFINITIONS: 

‘Event’         means an event conducted at the Centre; 

‘Hirer’          means an entity licensed to use the Centre to present the Event; 

‘Manager’     means the manager of the Centre or any of their respective agents; 

‘Patron’        means any person who enters the Venue at any time whatsoever, whether as the holder of a ticket or otherwise; 

‘Centre’        Cairns Convention Centre 

Liquor Licence​ 

Patrons entering the Centre are advised that: 

The Centre is a licensed premises and operates under the Liquor Act 1992; 

  • Areas of the Centre are under video surveillance 
  • Disorderly or unduly intoxicated persons will be refused entry or evicted from the Centre 
  • No external alcoholic beverages will be permitted entry to the Centre 
  • Alcohol may not be permitted in parts of the Centre during some events 
  • It is an offence for minors to purchase or consume alcohol 
  • It is an offence to sell to or supply minors with alcohol 
  • Security checking procedures may apply at all entrances to prevent prohibited items from entering the Centre 
  • Drinks may be required to be decanted into approved plastic cups for some events 
  • Patrons are prohibited from removing alcohol from the Centre 

General conditions of entry 

  • Patrons entering the Centre must have or intend to obtain a valid event ticket, accreditation pass, invitation or registration to attend a specific event or function 
  • All patrons are required to be aware that once inside the Centre lighting levels may vary 
  • All patrons are required to assess their own risk prior to entry 
  • Events at the Centre are all ages, unless otherwise specified by the Hirer. Persons who are under the age of 16 and are attending events must be always supervised by an adult 
  • Prams, strollers or baby carriers will only be permitted into event spaces if stipulated by the Hirer.  Alternative areas to park prams and strollers will be provided on an event-by-event basis. 
  • Backpacks, handbags and other items may be searched at the discretion of the Centre or Hirer. This may include screening with metal detectors or handheld scanners 
  • Patrons are responsible for their own personal items and must not leave bags or possessions unattended at any time 
  • Animals are not permitted inside the Centre at any time except for Assistance Animals with valid identification. Animal centric events may be approved at the discretion of the Manager and additional event requirements must be adhered to 
  • All patrons must always wear appropriate attire for a public place, including footwear. The Manager reserves the right to determine whether attire and footwear is appropriate to access the Centre, including accessing a general admission standing floor and corporate areas 
  • External commercial food or beverage products are not permitted to be brought into the Centre. Visitors will be advised to dispose of such items or have them confiscated 
  • Smoking or vaping is not permitted inside the Centre. Persons who do not comply will be advised to leave the Centre 
  • All visitors, delegates and patrons attending the Centre must not solicit, attempt to sell or distribute any goods or advertising or promotional materials to other persons attending events at the Centre 
  • Patrons must not enter restricted areas without appropriate accreditation or approval from the Manager.  Violators are subject to eviction and/or prosecution under relevant trespass legislation 
  • For events where patrons must show valid ID upon entry, one of the following must be produced: 
  • A valid Passport with a photograph 
  • A valid Driver’s or Rider’s Licence (issued by any Australian State or Territory) 
  • A valid Proof of Age or Photo Card issued by a public authority of the Commonwealth, or of an Australian State or Territory for the purpose of attesting to a person’s identity and age (e.g. the Keypass (over 18) identity card issued by Australia Post) 
  • Patrons voluntarily assume all risk of all damage and loss – including property damage, personal injury (fatal and non-fatal), economic and consequential loss – whatsoever and howsoever arising (including by negligence) at the Centre including damage or loss caused by the acts or omissions of other patrons including employees, agents or licensees of the Manager or Hirer or any other person or thing present at the Centre 
  • A patron shall not transmit or aid in transmitting any description, picture, account or reproduction of an event without the authorisation of the Hirer and the Manager. If the patron makes such a transmission, description, picture, account or reproduction of an event which is subsequently confiscated by the Hirer or the Manager or their agents, it shall become the property of the Manager. The Manager, the Hirer, their agents and licensees may utilise the patron’s image or likeness incidental to any photographic record, live or recorded video display or any other visual or audio transmission or reproduction in whole or in part of the event 
  • The Hirer or Manager may cancel, delay, interrupt or stop an event due to dangerous situations, adverse weather or any other causes beyond its reasonable control, and such cancellation, delay, interruption or stoppage of the event shall not entitle the patron to make any claim whatsoever against the Manager or against the Hirer except, in the case of the Hirer, for and limited to a ticket for a replacement event if scheduled or a refund of the appropriate portion of the base price of the ticket if the event is cancelled and not subsequently rescheduled 
  • Any person found interfering with the emergency equipment of the Centre, throwing objects to endanger other patrons or team member, damaging seats or any other equipment or assets of the Centre will be removed and if deemed necessary, Police may be requested to press charges 
  • Medical Conditions – If you have a medical condition that requires you to carry medication (i.e. Epi-Pens, insulin pens, syringes etc.) or if you have a medical insert such as a pacemaker, please let security personnel know upon arrival. The Centre has First Aid trained personnel on duty at every event.  Should you require medical assistance or observe someone you believe requires medical assistance, please advise a Centre team member immediately. The Centre has a duty of care to its Patrons and staff and may escalate a medical incident to the Ambulance Service if they determine they are required. Should any Patron require or receive medical treatment while at the Centre, it is imperative that the Patron take all reasonable steps to notify the Manager of the circumstances of the incident and the treatment required or received. The Manager will keep a record of all incidents and treatments, which will be handled confidentially and sensitively. At all times the overriding priority is the health and safety of all Centre staff and Patrons 

Refusal of entry 

For the safety, comfort and enjoyment of all patrons, the Manager reserves the right to refuse entry to, or remove from the Centre, without compensation, any person(s): 

  • deemed to be unduly intoxicated and/or disorderly 
  • who are drug affected or carrying illegal substances 
  • that has gained unauthorised access to the Centre 
  • who displays discriminatory, threatening or harassing behaviour towards any other person (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify that other person 
  • who enters with items which have the potential to cause injury or public nuisance 
  • who purchases an event ticket from any unauthorised source, including a ticket scalper or who presents an invalid ticket 
  • wearing ‘colours’, ‘insignia’ or pictures signifying belonging to any Outlaw Motorcycle Clubs (OLMCs) or other group as designated by Police. This includes wearing of any item of clothing with, or otherwise showing in any other way, an image, symbol, abbreviation, club patches, or acronym belonging to, or showing an affiliation with, any such OLMC 

The Manager may prohibit any person from entering, or attempting to enter the Centre with: 

  • Audio/visual recording devices 
  • All professional cameras 
  • Selfie sticks, monopods and tripods 
  • Drones or other remote-controlled devices 
  • Broadcasting or transmission equipment 
  • Cans, bottles (including glass or metal) and containers 
  • External/commercial food and drink;  Patrons are permitted to enter with a limit of one (1) sealed 600 ml PET bottle of water, per person, except when there is a “full decant” policy in place for any given event. 
  • Eskies or hard cased cooler bags 
  • Bags larger than 30 cm and x 30 cm in seated areas 
  • Bags larger than 15 cm x 20 cm for general admission standing floor 
  • Backpacks of any size 
  • Alcohol and e-cigarettes 
  • Illegal or illicit substances 
  • Liquids greater than 100ml (e.g. perfumes and aftershaves etc.) 
  • Large spiked wrist, neck bands and studded belts 
  • Knives, weapons, scissors, chains and constructed or adapted articles 
  • Lasers and laser pointers 
  • Glo-sticks and other such illuminating objects 
  • Permanent marker or felt type pens 
  • Aerosol canisters 
  • Musical instruments including horns, trumpets, sirens or other noise making devices 
  • Banners, posters, flags or signs larger than an A3 sheet of paper 
  • The Manager has the right to review content and has the right to refuse lewd or offensive material of any items or clothing entering the Centre 
  • Fireworks flares, smoke bombs and confetti  
  • Motorbike helmets or any face coverings deemed inappropriate by the Manager 
  • Large umbrellas (longer than 30cm when in the closed position) 
  • Bicycles, skateboards or skates 
  • Animals (excluding assistance animals) 
  • Any other item deemed by the Manager in its absolute discretion, to be inappropriate, illegal, unsafe, hazardous and impact the enjoyment of the viewing experience of others  

Ticketed Events / Live Entertainment 

All Centre General Conditions of Entry apply 

  • The patron must only occupy the seat specified on their ticket 
  • Latecomers may be refused entry to an event, or may only be permitted to enter the event in suitable breaks deemed by the Hirer 
  • No refunds or exchanges are offered for ticketed events unless approved by the Hirer in accordance with the Live Performance Australia Consumer Ticketing Code of Practice for Event Ticketing in Australia 
  • Any patrons lining up early for General Admission events must follow directions from Centre Security and staff members, and will not be permitted to use their own numbering system for access into the venue 
  • Patrons who have been issued with a complimentary carer’s ticket may be asked to present a valid companion card on event day 
  • Patrons purchasing tickets via a third-party seller may be denied entry into events dependent upon validity of the ticket. The Manager is under no obligation to grant access to patrons who have not purchased tickets through the official authorised seller 
  • All holders of tickets or event registrations must abide by the terms and conditions of purchase as set out by the Hirer 
  • All complaints and claims arising out of or in connection with an Event, including but not limited to, admittance and seating at the Event, shall be directed to the Hirer 
  • The Centre is a cashless venue, including the carpark 
  • The Hirer reserves the right, to add, withdraw or substitute Event participants, and to vary seating arrangements, audience capacity, venues or program times as it deems necessary, and the Hirer’s exercise of this right shall not entitle the Patron to make any claim whatsoever against the Hirer or the Manager