Terms & Conditions

Membership

Purchase of Membership

When purchasing a Cairns Taipans membership, you are doing so without the knowledge of the dates and times of the games being determined. No refunds will be offered if you are unable to make games due to scheduling.
Once a membership has been purchased, the Cairns Taipans are under no obligation to agree to a cancellation and refund, subject to the provisions of the Australian Consumer Law. Requests for cancellations and refunds may only be considered in exceptional circumstances or where the Australian Consumer Law applies. If approved, a 20% non-refundable deposit of that membership will be held. These requests will need to be in writing and emailed to tickets@taipans.com
By purchasing a membership, you agree to be added to Cairns Taipans’ electronic database and receive information about Cairns Taipans. Cairns Taipans may contact you regarding any services, offers, or special promotions that are associated with, endorsed or approved by Cairns Taipans. Furthermore, you agree for Cairns Taipans to disclose your information to third parties associated with Cairns Taipans so they can contact you about their services, offers, or special promotions. Should you not wish to receive any of this information, you must opt out at the time of purchasing the membership or notify Cairns Taipans in writing via either post or email, where you must specify whether you want to cease receiving information from Cairns Taipans and/or any third parties associated with Cairns Taipans. Please note that opting out of email communication may result in you missing out on member-exclusive sales and information.
Members are required to notify Cairns Taipans of any change in circumstances, including member contact details, or any relevant information that could affect their membership with the Cairns Taipans.
Cairns Taipans reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the Cairns Taipans and The Cairns Convention Centre Code of Conduct.
Cairns Taipans reserves the right to refuse a membership application.

Seating

Renewing members have up until the Early Bird cut-off date of 31^st March 2025 to secure their current seats. Depending on availability, seat changes and upgrades can be made during this time. If a renewing member does not renew by this date, their seats may be released.
If a member is not satisfied with the location of their season seats, they must inform Taipans HQ prior to the 3rd home game of the season. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.
A member who wishes to upgrade a child, concession, or family ticket to an adult ticket for a single game must make the request prior to that event. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.
Under NO circumstances can these services be processed at the venue, and any persons seeking these services will instead need to purchase new tickets online.
Cairns Taipans reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes, membership demands, regulatory requirements, government guidance or any other reasons reasonably required by the Cairns Taipans.

The 2025-26 Seating Map has been updated to coincide with the current Cairns Convention Seating Map. Below is the list of section changes.

2024-25 (Old)	2025-26 (New)
Fastbreak Q	Fastbreak U51
Fastbreak I	Fastbreak U52
Fastbreak J	Fastbreak U53
Slam Dunk K1	Fastbreak U54
Slam Dunk K2	Fastbreak U55
Slam Dunk L	Slam Dunk U55
Slam Dunk M2	Slam Dunk U55
Slam Dunk M2	Slam Dunk U56
Fastbreak M1	Fastbreak U56
Fastbreak N1	Fastbreak U58
Slam Dunk N2	Slam Dunk U58
Slam Dunk N2	Slam Dunk U 59
Slam Dunk O	Slam Dunk U59
Slam Dunk P2	Slam Dunk U59
Slam Dunk P1	Slam Dunk U60
Platinum A	Platinum M33
Platinum A	Platinum M34
Platinum Z	Platinum M38
Platinum Z	Platinum M39
Gold H	Gold M31
Gold H	Gold M32
Gold B	Gold M35
Gold C	Gold L15
Gold C	Gold M36
Gold D	Gold M37
Gold F	Gold M40
Gold F	Gold M41
Gold G	Gold L20

Membership Classifications and Concessions

Concession

Where concessions apply, the customer must present a valid identification card when purchasing tickets at a discounted rate as proof of eligibility. This includes all special offers and membership discounts. Examples of concession cards are Pension/Seniors, Centrelink, Disability and Companion cards.

Students

Where student discounts apply, the customer must present a valid identification card as proof of eligibility when purchasing tickets at a discounted rate. This includes all special offers and membership discounts. Examples of students are university students and TAFE students.

Child

A child is classified as anyone from the age of 3-17 inclusive as of the date of the event.
A child membership is classified as anyone from the age of 3-17 inclusive from the start of that season.
A ticket is not required for anyone under the age of three as long as they are sitting on an adult’s lap.
Children under the age of 12 must always be under the direct supervision of an adult.

Family

A family ticket consists of 2 Adults and 2 Children between the ages of 3-17.
Any additional tickets to be purchased with a family will need to pay the full price of an Adult or Child’s ticket.

Companion Card Holders

The Cairns Taipans will honour all Companion Cards where a copy of the card is provided to the club. Companion Card holders must contact the club directly to purchase a membership

Accessible Seating

Each Taipans ticketed event will have an allocation of accessible seats.
Accessible seating is available to persons requiring a wheelchair space or enhanced amenity seating
Patrons with a Companion card are entitled to one ticket free of charge for their carer.
Taipans reserve the right to limit the number of tickets purchased adjacent to the accessible seat.
Taipans will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seat, however, this may not always be possible, subject to availability.
If a person is found not to be entitled to hold an accessible seating ticket, that person may be required to:
1. Move to a different seat if one is available and pay the cost of the difference; or
2. If no alternative seat is available, you may be requested to leave the venue.
To ensure that accessible seats are appropriately allocated, accessible tickets will only be available for purchase at Taipans HQ during office hours. Game Day office hours are from 9 am to 12 pm.

Membership Prices

Membership prices are based on fourteen (14) regular-season home games unless otherwise stated. Any additional regular-season home games are not included in the price.
All prices include GST and any applicable NBL fees or levies (Excluding play-in/playoffs).
Membership prices are set and reviewed annually prior to memberships going on sale.

Membership Payment Options

2025/26 Taipans Season Memberships can be purchased online or in person at Taipans HQ. Memberships can be paid in full or on a monthly instalment plan. All payment options will incur a ticketing system fee of $1.10 per ticket and 2% card processing fee. Total fees will be applied at checkout.

Pay in full.

Payments can be made in full by using Mastercard, Visa, Cash or EFTPOS.
Full payment in cash only incurs a $1.10 per ticket fee.

Monthly Instalment Plan

By agreeing to pay your membership via the Payment Plan, you authorise the Taipans, or associated third parties, to debit from your nominated Credit or Debit card. Additional fees (including credit card fees and management fees) will apply.
Instalments will be withdrawn monthly. the first payment of 20% will be taken when your membership is processed. Payments will be the total amount (including additional fees) divided by the remaining months.
You can purchase a membership and join a monthly payment plan at any stage between February & August.
Your monthly instalment date will be based on the date that you originally purchased your membership.
It is your responsibility to ensure that sufficient funds are available in your nominated account in order for payments to be processed. If a payment fails on its due date, the system will try and retake it 1 day later, then 3 days later, with the final attempt to be taken 7 days later.
Taipans reserve the right to suspend or cancel your membership if, on two consecutive occasions, your payment cannot be processed due to insufficient funds in your nominated account. We will notify you in writing if we suspend or cancel your payment plan arrangement.

If your membership is suspended, your membership barcode will be blocked and your membership entitlements will be suspended until such time that the overdue payments have been received.

If you believe that a payment has been withdrawn incorrectly, please contact Taipans HQ on 07 4041 3000.

Ignite Cup 2 Game Package

The 2 Ignite games included in the package are
1. Wednesday 22^nd October against Perth Wildcats
2. Friday, 19^th December against the New Zealand Breakers
Current 2025-26 members will have from 1^st August to 24th August to purchase this package.
After 24th August, any member’s seats not purchased will be released to the general public for sale.
The 2 Ignite games for current members can only be purchased as a package. Members will need to wait for the general public on-sale date to purchase them singly.

Member Behaviour

Cairns Taipans is committed to creating and maintaining a safe, enjoyable, family-friendly environment for all Club members and spectators. Accordingly, members and persons accompanying a member must not act inappropriately (for example, by making undue noise, being intoxicated, causing a disturbance, or behaving in an offensive manner) at Cairns Taipans events.
Cairns Taipans reserves the right to suspend or cancel the membership of any member who acts inappropriately at Cairns Taipans events. If a membership is suspended or cancelled, the member will not be entitled to compensation or a refund.
Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour at its sole discretion.
Any person using a membership, regardless of whether they purchased the membership themselves, must not act inappropriately.
Members attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards

Game Day

Game dates and times may vary from the date/time originally advertised due to television coverage or due to health protocols. The Taipans will use email, social media, and the website to advise of any changes, however, it is each member’s responsibility to check dates and start times for home games prior to each home match.
For each game, the concourse of the convention centre will open 1 hour and 30 minutes prior to tip-off time, with the door to the court opening 45 minutes before tip-off.
Bag checks will be implemented by Cairns Convention Centre Security upon entry. Patrons are encouraged to avoid bringing a bag to home games to ensure easy and fast access to games.
Each spectator attending the match must present their game ticket, printed or digital, to be scanned by ticketing staff upon entry. For any issues with game day tickets, please see the Taipans Staff at the Box Office. Ushers will be available to direct you to your seats if required.
Please notify your nearest usher if you can’t find your seats. If you experience any issues with your tickets, i.e. someone else with the same tickets, etc., please speak to your nearest usher. If they are unable to help, you may be directed to the box office so that we can address the issue.
If you encounter any anti-social behaviour, please talk to your nearest security guard first. If you can’t find a security guard nearby, please speak to an usher and/or a Cairns Taipans staff member.
If you are not satisfied with how your issues or complaints were handled on game night, please email tickets@taipans.com.
NB: While we will always endeavour to help solve any issues experienced by our members, if you do not approach staff as suggested above, Taipans may not be able to remedy your complaint after the game.
Any additional single-game tickets can only be purchased online or over the phone prior to game day. Tickets cannot be purchased at the venue.
Upgrades or changes to your membership seats cannot be performed at the Cairns Convention Centre on game day. You will need to contact Taipans HQ to make the change at least a day before game day.

Additional Games

If there are any additional games added to the 14 regular home season schedule, ticketing will not be included in Memberships, and all members must purchase a ticket to have access to these games.
All Members will receive exclusive access to purchase tickets to any additional games via a designated pre-sale period.

Finals

Memberships do not include Finals ticketing as part of the season membership fee already paid
Members will have the 1^st priority ahead of the general public to purchase Finals tickets held in Cairns and administered by the Cairns Taipans.
All costs for Finals ticketing include the ticket, booking and transaction fees, travel, and any other associated costs required by the Cairns Taipans and the NBL.
Should the Cairns Taipans qualify to host a home game in the 2023/24 Finals Series, additional information and terms andconditions will be released to members and fans prior to tickets going on sale.

Gift Vouchers

Can only be purchased online via the ticketing website. tickets.taipans.com
Gift vouchers are only valid for the amount listed on the voucher and cannot be transferred, substituted, or exchanged for cash.
Under the Australian Consumer Law, the expiry date for gift vouchers is 3 years from the purchase date. The expiry date is displayed on the voucher.
Gift vouchers are only valid for ticketing or membership purchases.
A voucher can only be redeemed online at tickets.taipans.com or at Taipans HQ
Upon checkout, you will receive an email with an individual link for each gift voucher purchased. Gift vouchers are printable, can be personalised, and include a unique voucher code for redemption.

Additional Information

Members will be notified of member events throughout the season via email, social media, or our website.
All Membership benefits and entitlements for each Membership Package are available
The Taipans reserve the right to use any photograph or footage obtained at Taipans Games and Events for any purpose, including as promotional material. If you are not happy with the Taipans’ use of a photo, you will be required to notify the club in writing at info@taipans.com

Confidentially & Privacy

We will keep your account and other financial institution details confidential. However, we may disclose these details:
1. If you consent in writing, or
2. To the extent required by law; or
3. For this Agreement, for example, about a payment dispute.
Cairns Taipans is careful to protect the privacy of any personal information you supply. Cairns Taipans complies with the Privacy Act 1988 (Cth) and will only use your information for the express purposes contained in this Agreement.
To see the NBL’s privacy policy, which Cairns Taipans abides by, please contact the NBL or click here.

Right to amend Terms and Conditions

Cairns Taipans reserves the right to amend these Terms and Conditions from time to time in its absolute discretion, including, but not limited to, creating additional membership categories. Members will be notified within 14 days of any change to these Terms and Conditions.
For further information, please contact the Taipans HQ on 07 4041 3000 or info@taipans.com

Fan Code of Conduct

The Cairns Taipans are committed to creating and maintaining a safe, enjoyable, family-friendly environment for all club members and spectators.

The fan code of conduct applies to all attendees at Cairns Taipans events.

All patrons are encouraged to respect the rights of others by displaying proper etiquette.

Patrons must not act inappropriately at Cairns Taipans events, including (but not limited to) non-practice of the following:

Foul, obscene, or abusive language or actions
Fighting
Interfering with the progress of the game, going onto the court or throwing any object onto the court or into the crowd
Unruly or careless behaviour
A level of intoxication that creates a disruption to the patrons around you
Indecent exposure
Smoking within the venue
Interrupting the experience for other patrons, including obstructing views or misuse of props
Cameras, audio, and video recorders are not to be permitted.

Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour in its sole discretion.

All patrons shall ensure that there is no discrimination in any form against any person because of race, gender, religion, or national or ethnic origin.

Management reserves the right to remove patrons from the venue who do not comply with the code of conduct.

A patron must not engage in courtsiding or the transmission of match data in any format, including the services performed by data scouts, data journalists, data commentators, etc without the express written consent of Basketball Australia. Any person suspected of engaging in this conduct will be asked to leave the venue immediately and have their personal information submitted to Basketball Australia and the NBL. For more information, please refer to Basketball Australia’s Courtsiding Policy (http://australia.basketball/integrity).

Patrons attending Cairns Taipans events held at the Cairns Convention Centre must also comply with the Cairns Convention Centre Conditions of Entry.

Patrons attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards

Cairns Taipans reserves the right to amend this Fan Code of Conduct from time to time in its absolute discretion.

Cairns Convention Centre Conditions of Entry

The Taipans and the Cairns Convention Centre reserve the right to eject patrons from the Cairns Convention Centre property if deemed to be behaving in an unruly manner at any home matches.

Patrons will be ejected immediately if any objects are thrown inside the basketball venue, on the playing court or on the Cairns Convention Centre premises. This is to ensure the safety of the players and other patrons at home matches.

Patrons will also be ejected immediately or refused entry if their game ticket is not produced upon request by Cairns Convention Centre staff or Cairns Taipans ushers.

Entry to Cairns Convention Centre is subject to the following terms:

We are committed to providing a safe, inclusive and enjoyable environment for every person attending the Centre.

By entering the Centre, a person consents to the following General Conditions of Entry which are applicable to all visitors, delegates, patrons and guests attending the Centre. The Centre has the right to refuse entry or remove any persons who do not comply with entry requirements.

Entry to Cairns Convention Centre is subject to the following terms:

DEFINITIONS:

‘Event’         means an event conducted at the Centre;

‘Hirer’          means an entity licensed to use the Centre to present the Event;

‘Manager’     means the manager of the Centre or any of their respective agents;

‘Patron’        means any person who enters the Venue at any time whatsoever, whether as the holder of a ticket or otherwise;

‘Centre’        Cairns Convention Centre

Liquor Licence

Patrons entering the Centre are advised that:

The Centre is a licensed premises and operates under the Liquor Act 1992;

Areas of the Centre are under video surveillance

Disorderly or unduly intoxicated persons will be refused entry or evicted from the Centre

No external alcoholic beverages will be permitted entry to the Centre

Alcohol may not be permitted in parts of the Centre during some events

It is an offence for minors to purchase or consume alcohol

It is an offence to sell to or supply minors with alcohol

Security checking procedures may apply at all entrances to prevent prohibited items from entering the Centre

Drinks may be required to be decanted into approved plastic cups for some events

Patrons are prohibited from removing alcohol from the Centre

General conditions of entry

Patrons entering the Centre must have or intend to obtain a valid event ticket, accreditation pass, invitation or registration to attend a specific event or function

All patrons are required to be aware that once inside the Centre lighting levels may vary

All patrons are required to assess their own risk prior to entry

Events at the Centre are all ages, unless otherwise specified by the Hirer. Persons who are under the age of 16 and are attending events must be always supervised by an adult

Prams, strollers or baby carriers will only be permitted into event spaces if stipulated by the Hirer. Alternative areas to park prams and strollers will be provided on an event-by-event basis.

Backpacks, handbags and other items may be searched at the discretion of the Centre or Hirer. This may include screening with metal detectors or handheld scanners

Patrons are responsible for their own personal items and must not leave bags or possessions unattended at any time

Animals are not permitted inside the Centre at any time except for Assistance Animals with valid identification. Animal centric events may be approved at the discretion of the Manager and additional event requirements must be adhered to

All patrons must always wear appropriate attire for a public place, including footwear. The Manager reserves the right to determine whether attire and footwear is appropriate to access the Centre, including accessing a general admission standing floor and corporate areas

External commercial food or beverage products are not permitted to be brought into the Centre. Visitors will be advised to dispose of such items or have them confiscated

Smoking or vaping is not permitted inside the Centre. Persons who do not comply will be advised to leave the Centre

All visitors, delegates and patrons attending the Centre must not solicit, attempt to sell or distribute any goods or advertising or promotional materials to other persons attending events at the Centre

Patrons must not enter restricted areas without appropriate accreditation or approval from the Manager. Violators are subject to eviction and/or prosecution under relevant trespass legislation

For events where patrons must show valid ID upon entry, one of the following must be produced:

A valid Passport with a photograph

A valid Driver’s or Rider’s Licence (issued by any Australian State or Territory)

A valid Proof of Age or Photo Card issued by a public authority of the Commonwealth, or of an Australian State or Territory for the purpose of attesting to a person’s identity and age (e.g. the Keypass (over 18) identity card issued by Australia Post)

Patrons voluntarily assume all risk of all damage and loss – including property damage, personal injury (fatal and non-fatal), economic and consequential loss – whatsoever and howsoever arising (including by negligence) at the Centre including damage or loss caused by the acts or omissions of other patrons including employees, agents or licensees of the Manager or Hirer or any other person or thing present at the Centre

A patron shall not transmit or aid in transmitting any description, picture, account or reproduction of an event without the authorisation of the Hirer and the Manager. If the patron makes such a transmission, description, picture, account or reproduction of an event which is subsequently confiscated by the Hirer or the Manager or their agents, it shall become the property of the Manager. The Manager, the Hirer, their agents and licensees may utilise the patron’s image or likeness incidental to any photographic record, live or recorded video display or any other visual or audio transmission or reproduction in whole or in part of the event

The Hirer or Manager may cancel, delay, interrupt or stop an event due to dangerous situations, adverse weather or any other causes beyond its reasonable control, and such cancellation, delay, interruption or stoppage of the event shall not entitle the patron to make any claim whatsoever against the Manager or against the Hirer except, in the case of the Hirer, for and limited to a ticket for a replacement event if scheduled or a refund of the appropriate portion of the base price of the ticket if the event is cancelled and not subsequently rescheduled

Any person found interfering with the emergency equipment of the Centre, throwing objects to endanger other patrons or team member, damaging seats or any other equipment or assets of the Centre will be removed and if deemed necessary, Police may be requested to press charges

Medical Conditions – If you have a medical condition that requires you to carry medication (i.e. Epi-Pens, insulin pens, syringes etc.) or if you have a medical insert such as a pacemaker, please let security personnel know upon arrival. The Centre has First Aid trained personnel on duty at every event. Should you require medical assistance or observe someone you believe requires medical assistance, please advise a Centre team member immediately. The Centre has a duty of care to its Patrons and staff and may escalate a medical incident to the Ambulance Service if they determine they are required. Should any Patron require or receive medical treatment while at the Centre, it is imperative that the Patron take all reasonable steps to notify the Manager of the circumstances of the incident and the treatment required or received. The Manager will keep a record of all incidents and treatments, which will be handled confidentially and sensitively. At all times the overriding priority is the health and safety of all Centre staff and Patrons

Refusal of entry

For the safety, comfort and enjoyment of all patrons, the Manager reserves the right to refuse entry to, or remove from the Centre, without compensation, any person(s):

deemed to be unduly intoxicated and/or disorderly

who are drug affected or carrying illegal substances

that has gained unauthorised access to the Centre

who displays discriminatory, threatening or harassing behaviour towards any other person (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify that other person

who enters with items which have the potential to cause injury or public nuisance

who purchases an event ticket from any unauthorised source, including a ticket scalper or who presents an invalid ticket

wearing ‘colours’, ‘insignia’ or pictures signifying belonging to any Outlaw Motorcycle Clubs (OLMCs) or other group as designated by Police. This includes wearing of any item of clothing with, or otherwise showing in any other way, an image, symbol, abbreviation, club patches, or acronym belonging to, or showing an affiliation with, any such OLMC

The Manager may prohibit any person from entering, or attempting to enter the Centre with:

Audio/visual recording devices

All professional cameras

Selfie sticks, monopods and tripods

Drones or other remote-controlled devices

Broadcasting or transmission equipment

Cans, bottles (including glass or metal) and containers

External/commercial food and drink; Patrons are permitted to enter with a limit of one (1) sealed 600 ml PET bottle of water, per person, except when there is a “full decant” policy in place for any given event.

Eskies or hard cased cooler bags

Bags larger than 30 cm and x 30 cm in seated areas

Bags larger than 15 cm x 20 cm for general admission standing floor

Backpacks of any size

Alcohol and e-cigarettes

Illegal or illicit substances

Liquids greater than 100ml (e.g. perfumes and aftershaves etc.)

Large spiked wrist, neck bands and studded belts

Knives, weapons, scissors, chains and constructed or adapted articles

Lasers and laser pointers

Glo-sticks and other such illuminating objects

Permanent marker or felt type pens

Aerosol canisters

Musical instruments including horns, trumpets, sirens or other noise making devices

Banners, posters, flags or signs larger than an A3 sheet of paper

The Manager has the right to review content and has the right to refuse lewd or offensive material of any items or clothing entering the Centre

Fireworks flares, smoke bombs and confetti

Motorbike helmets or any face coverings deemed inappropriate by the Manager

Large umbrellas (longer than 30cm when in the closed position)

Bicycles, skateboards or skates

Animals (excluding assistance animals)

Any other item deemed by the Manager in its absolute discretion, to be inappropriate, illegal, unsafe, hazardous and impact the enjoyment of the viewing experience of others

Ticketed Events / Live Entertainment

All Centre General Conditions of Entry apply

The patron must only occupy the seat specified on their ticket

Latecomers may be refused entry to an event, or may only be permitted to enter the event in suitable breaks deemed by the Hirer

No refunds or exchanges are offered for ticketed events unless approved by the Hirer in accordance with the Live Performance Australia Consumer Ticketing Code of Practice for Event Ticketing in Australia

Any patrons lining up early for General Admission events must follow directions from Centre Security and staff members, and will not be permitted to use their own numbering system for access into the venue

Patrons who have been issued with a complimentary carer’s ticket may be asked to present a valid companion card on event day

Patrons purchasing tickets via a third-party seller may be denied entry into events dependent upon validity of the ticket. The Manager is under no obligation to grant access to patrons who have not purchased tickets through the official authorised seller

All holders of tickets or event registrations must abide by the terms and conditions of purchase as set out by the Hirer

All complaints and claims arising out of or in connection with an Event, including but not limited to, admittance and seating at the Event, shall be directed to the Hirer

The Centre is a cashless venue, including the carpark

The Hirer reserves the right, to add, withdraw or substitute Event participants, and to vary seating arrangements, audience capacity, venues or program times as it deems necessary, and the Hirer’s exercise of this right shall not entitle the Patron to make any claim whatsoever against the Hirer or the Manager